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The following information on how to cancel a deceased loved one’s wireless account was compiled from the four major U.S. wireless carriers: AT&T, Sprint, T-Mobile and Verizon. If you are not the executor of the estate, we recommend coordinating and discuss when you are planning on canceling the account(s) with the executor of their estate.
If you are the executor and you do not have a legal background or you do not feel comfortable with the probate process and are looking for more information on settling the estate, you may find our Funeral Planning Checklist helpful and consider investing in a guide on how to be an executor of an estate
The following excerpts were taken directly from the service providers’ respective websites.
Change your wireless account due to life events
We offer our sincerest condolences during this difficult time. To cancel or change an account for a deceased family member, call Customer Service at 800.331.0500 or 611 from your AT&T wireless phone:
You’ll need to provide the account holder’s Social Security number and/or the password on the account.
Early termination and/or Transfer of Billing Responsibility fees won’t be charged.
The balance on the account is the responsibility of the estate.
The account cannot remain active under the name and Social Security number of the deceased person (with the exception of customers residing in Oklahoma). A Transfer of Billing Responsibility is required to retain the mobile number with AT&T service.
To cancel or close an account for a deceased family member, send an email message to [email protected] For the quickest resolution, include the following:
- Account holder’s name (the person who established the account)
- Mobile phone number of the deceased individual
- Date of death
- Social Security number of the deceased individual
- Your phone number (in case Sprint needs to contact you)
The death of a loved one is hard enough. T-Mobile doesn’t want to make it any more difficult. If you need to cancel a line of service on behalf of a deceased person, T-Mobile will waive the ETF. Simply contact Customer Care. You will be asked to provide the following:
Billing responsible party name
Death certificate, or attorney/legal estate documents if death certificate is not yet available
Customer Relations will verify the information and adjust the ETF if appropriate within seven (7) business days (excludes holidays). You will be contacted by letter with the result of the request.
Important: Supporting documentation must be received within 30 days of the cancellation in order to be considered for ETF adjustment. Documentation received after this date will not be processed.
To cancel wireless services via a customer support representative call 800-922-0204
To cancel home television (FiOS), phone and Internet services call 800-837-4966.
You will need the following information:
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