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If your loved one had an AOL account that you need to wind down, there are a few different options available depending on your loved one and family’s situation.
For one, AOL allows you to transfer the ownership of an account to another individual, as long as they are already listed under the account. A reason for transferring ownership would be if your loved one was the person of contact for billing purposes.
If you do not own a username on the AOL account and you wish to make changes to the account or you would like to close the account, AOL recommends contacting their Customer Support Team Representatives at (800) 827-6364, and they will walk you through the process.
Otherwise, AOL accounts will automatically be terminated if the account is inactive for a period of 180 days. After the first 90 days, the account becomes inactivated. If the account sits inactive for a further 90 days (for a total of 180 days) the account and its data will be terminated.
If your loved one left you login details, and instructions on what they want done with the contents of their account upon their passing, it is important to do so in a timely manner to avoid losing access due to account inactivity.